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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Deborah R

Deborah R

September 4, 2024

5  out of  5
rating by Deborah R
"I’ve been with State Farm since I began driving at 16. I am now 65 and never left State Farm because of the great customer service. I currently have multiple vehicles, homeowners insurance and life insurance with them. David Im has been my State Farm agent for about 10 years give or take a few. I am provided excellent customer service and advice when needed. The office team working with David are very friendly and professional. All calls are answered immediately or returned promptly. I would recommend and have recommended David Im to family and friends, therefore I highly recommend David and his team. You won’t be sorry with the care you receive. Deborah"
We responded:
"Wow - thank you much Deborah for the kind words and support. This means so much to me and my team - lets us know we are doing a great job. Like i mention in most of my responses - we pride ourselves in delivering excellent customer service. I want to thank you for being a loyal customer with not only my office but State Farm. I am glad to service your insurance and financial needs, but also your family. Do not hesitate to email, text, call or stop by the office when you are in the area. Thanks again. David"
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At_ Jordan

September 3, 2024

5  out of  5
rating by At_ Jordan
"David Im and his team are fantastic, they are very quick to do follow ups and laying all the info out in a great and easy to understand way"
We responded:
"Thank you so much Jordan for taking the time to give us a review. We truly appreciate the feedback. Thank you for allowing me to service your business. You are now a grown young man. I remember when you were under the policy with your parents. Im proud to know you and your family for many years. If you need anything please do not hesitate to reach out to our office via text, email or call. Thanks again. David "
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Oneida Fehring

August 29, 2024

5  out of  5
rating by Oneida Fehring
"As a long-time State Farm customer, I can honestly say that when I compare David to other agents, David Im and his team go above and beyond. Thanks, David!"
We responded:
"Thank you so much Oneida for taking the time to give us a rating and leaving an awesome comment. We pride ourselves on making sure we deliver remarkable service. It so nice not only to serve your business but also your son and daughter’s business as well. Thank you for trusting in me and my team. Have a wonderful Labor Day weekend. David"
Profile photo of Orlando Ramirez

Orlando Ramirez

August 28, 2024

5  out of  5
rating by Orlando Ramirez
"Hassle free quote , extremely friendly team . David and his team definitely try and get you the best prices possible . Definitely recommend"
We responded:
"Thanks Orlando for the rating and review. We truly appreciate you taking the time to do this. I am so thankful to have a great time who prides on delivering remarkable service. I can’t take all the credit for today. Mirabelle had everything ready so made my job easy today to finalize your auto policy. Thank you for your business and allowing my office and i to serve you and your family. If you need anything else please do not hesitate to contact us by text, email, phone or feel free to stop by the office. Enjoy the rest of the day. Thanks David"
Profile photo of Nan Ta

Nan Ta

August 21, 2024

5  out of  5
rating by Nan Ta
"I've been with David Im for a long time now and all the staff are very responsive and helpful. Yossalin has helped me a lot during my recent car accident. She is very patient with all my requests to email me my insurance card then requesting to text it to me instead, answering all my questions with regards to filing a claim. She was also very helpful in helping me with car rental reservation. Even when I dad to ask her to check if it's possible to change car rental company, she was still very polite and patient with me. Awesome service. Awesome staff. Thanks Yossalin!"
We responded:
"Thank you Nancy for the review and the kind words. Yes you been with us for a very long time 10+ years. Thank you for letting me know how Yoss is doing in my office. Yoss is a huge asset to our team especially when it comes to service issues. I will make sure she knows the comments you left. If there is anything with can assist - claim related or not - do not hesitate to reach out to our office. We can be contacted via email, text, phone call or if you are in the area, stop by. Thanks again. David"
Profile photo of Terri Evans

Terri Evans

August 16, 2024

5  out of  5
rating by Terri Evans
"Since being with David he’s always available as well as the office staff to help me with any questions or concerns I have and also i love the state farm app its easy to use and easy to obtain any information you may need thanks for all that you do."
We responded:
"Thank you Terri for taking the time and giving us an awesome rating but most importantly thank you for the words of support. I can take credit for the app- lol. But i can control the service that my team and i provide to all our customers. It’s nice to hear we are doing a great job. If you need anything do not hesitate to text, email, call or stop by the office. Thanks again Terri- David"
Profile photo of Matt Clarkson

Matt Clarkson

August 15, 2024

5  out of  5
rating by Matt Clarkson
"David and his team are amazing! They are incredibly responsive, knowledgeable, and down to earth. I have and will recommend him to everyone!"
We responded:
"Matt thanks for taking the time to give us a rating and review. This means a lot for myself and team to know how we are doing. I am so happy that i am able not only service your business but mom and dad as well. Thanks again for the kind words and support. If you need anything don’t hesitate to text, email or give me a call. You know I’m 24/7. Thanks David"
Profile photo of Doug Sept

Doug Sept

August 14, 2024

5  out of  5
rating by Doug Sept
"My family and I have worked with David for over a decade. He and his staff have been extremely helpful as we have navigated changes in our homeowners, renters, auto, and life insurance policies. He graciously met with both of my children when they became new drivers to give them an introduction to auto insurance and support available through State Farm. I recommend him enthusiastically to anyone seeking a new agent."
We responded:
"Thank you so much Doug for the rating and review. Thank you also for your commitment and service to our Education system in Elgin - you and the family will be missed. I wish nothing but the best for you and the family. Thank you also for allowing me to still service your insurance and financial needs even though you are in Southern IL. Again if you need anything do not hesitate, to call, text or email the office. If you are ever back in town please stop by the office. Take care - wishing you and the family my best as you start your new opportunities in a new area. David"
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Mark Muger

August 13, 2024

5  out of  5
rating by Mark Muger
"Been a client of David’s for over ten years. When we switched we saved 35% over our previous insurer and also increased coverage. He always goes above and beyond and truly cares about his clients."
We responded:
"Thanks Mark for the rating and review. Time does fly. Thank you for allowing me to service you and your family for 10+ years. Have to thank Patti for connecting us. We will need to get together one day and get some Pho. If there is anything you need please do not hesitate to reach out to me. Thanks again Mark. David"
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Michael Usmiller

August 1, 2024

5  out of  5
rating by Michael Usmiller
"Excellent customer service!"
We responded:
"Thanks Michael for the 5 star review and feed back. Truly appreciate you giving my office the chance to service your business. One of my favorite Ryan Reynolds movie is the Change Up - lol. Take Care. David"
Profile photo of Andrew Velasquez III

Andrew Velasquez III

July 18, 2024

5  out of  5
rating by Andrew Velasquez III
"I recently had the pleasure of meeting with David from State Farm. From the initial consultation, to enhancing and finalizing my policies, the experience was nothing short of outstanding. What stood out the most was David's commitment to finding the best solutions for me. Moreover,  he was incredibly responsive throughout the entire process. Overall, I can wholeheartedly recommend David to anyone seeking reliable and knowledgeable insurance advice.  "V"."
We responded:
"Thank you so much “V” for not only the rating but your feedback and comments. I try my best to meet with all my customers to formerly introduce myself but also make sure they understand their coverages. I’m glad we we were able to identify some changes that had to be made to your policies. Again if you have any questions do not hesitate to email, text, call or stop by the office. Thanks David"
Profile photo of Mark Barron

Mark Barron

July 13, 2024

5  out of  5
rating by Mark Barron
"Great service. Yossalin is always helpful"
We responded:
"Thank you Mark for the 5 star rating and feedback. I am glad Yossalin has been very helpful. We do our best to make sure we are delivering remarkable service. Yossalin has been with the office 5+ years and i am lucky to have her servicing our customers. Thanks again for the feedback. David"
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S R

July 2, 2024

5  out of  5
rating by S R
"David is very knowledgeable and met with me to discuss my current coverage and go over, with great detail, how he could help me increase my coverage and save money. He was able to help me increase my insurance coverage for both my auto and condo as well as get me more coverage with an Umbrella policy. Even with the increased coverage he was able to save me close to $100 a month from my previous provider, USAA. Thanks, David!"
We responded:
"Thank you so much Sergio for not only the rating but your feedback. My job is to not only try to save money for our customers but make sure they are insured with proper insurance/coverage. Reviewing policies with my customers b/c it helps us identify gap, changes or possible discounts. Thanks again for trusting in me to service your business. Have a wonderful 4th July holiday with the family. Thanks David"
Profile photo of Jesus Flores

Jesus Flores

June 22, 2024

5  out of  5
rating by Jesus Flores
"Yossalin was very helpful super nice would recommend!"
We responded:
"Thank you Jesus for the rating and feedback. Yoss is a big part of our team. I am glad she has been helpful and super nice. She is big on making sure to deliver excellent customer service. If there is anything else we can help with your insurance or financial needs, please do not hesitate to email, call, text or stop by the office. Thanks David"
Profile photo of Karen Bartholomew

Karen Bartholomew

June 19, 2024

5  out of  5
rating by Karen Bartholomew
"Mirabelle made everything so easy for me to add a new vehicle to our policy. She has been so helpful over the last few years. My husband and I switched to State Farm in the last five years. David was referred by a family member and we have been very happy. David and Mirabelle make a great team!"
We responded:
"Thank you Karen for the review and kind feedback/comments. Wow 5 years already, time flies. Thank you for allowing me to continue servicing your business. Hope to serve 5 plus more years. Mirabelle has been a great addition to my team and it is awesome to hear she is providing remarkable service. Thanks again. David"
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M Cruz

June 17, 2024

5  out of  5
rating by M Cruz
"Awesome and incredible customer service. Fast and out of the way glad to have yall .. gracias. 😉. Mirabelle. Greatest"
We responded:
"Thank you Myra for the rating but also for the awesome feedback. Mirabelle just joined our office this past March and she has been a great team member. I’m so lucky to have her on my team. If there is anything else we can assist with, please do not hesitate to call, text, email or stop by the office. Thanks David"
Profile photo of David Zaldivar

David Zaldivar

June 13, 2024

5  out of  5
rating by David Zaldivar
"David IM office had the most friendly and efficient helpful team.. Office manager Rosi is absolutely the best!!!!!"
We responded:
"Thank you D for the rating and comment. We truly appreciate you as a customer but also for continue support of our office. I’m glad to hear Rosi is absolutely the best. Hopefully we all will do our best to meet your insurance and financial needs. Thanks again. David"
Profile photo of Israel Mora

Israel Mora

June 13, 2024

5  out of  5
rating by Israel Mora
"Rosi always gave you the best solution for the needs and very good service"
We responded:
"Thank you Israel for the rating and your feedback. I’m glad Rosi has been able to provide you the best solutions and also for providing great customer service. We always try our best to meet all our customers needs. If there is anything else you need - do not hesitate to email, text, call or stop by the office. Thanks David"
Profile photo of Illiana Serna

Illiana Serna

June 6, 2024

5  out of  5
rating by Illiana Serna
"If this isn’t your insurance agent you’re not doing it right! I have been with them for years and Rosi is always curious and helpful. She goes above and beyond. The whole staff makes sure that my questions get answered and/or resolved in a very timely manner."
We responded:
"Thank you Illiana for the rating and most of all for the awesome feedback. Our office takes customer service very seriously. I like seeing that the office is getting back to you in a timely manner. My office Rosi has been in our office for 10+ years so you know she is important to us. Thanks again for the rating and feedback. David"
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olivia perez

June 5, 2024

5  out of  5
rating by olivia perez
"David and his team are the best! Great customer service and support from everyone at the office.Rosi is always very helpful with any questions or concerns I may have. She is excellent at providing me right away with any information I may need on my insurance policies."
We responded:
"Thank you so much Olivia for the 5 star rating and the comments/feedback. I am happy to hear my office is providing excellent service to you. I am also very lucky to have Rosi as my office manager. It’s great to hear positive feedback on my team. Thanks again for allowing me and my team to service your business. If there is anything else we can assist with your insurance needs do not hesitate to reach out to us. David"
Profile photo of Marisol Rivera

Marisol Rivera

May 23, 2024

5  out of  5
rating by Marisol Rivera
"Most of the time I call, Rosi usually assists me and I must confess she always treats me with kindness, professionalism and resolves all of my concerns/issues in a timely manner. For all the years I’ve been with StateFarm, she is an asset to this company, I can attest to that 110%"
We responded:
"Thank you Marisol for the rating and kind words. Rosi has been with my office for 10+ years. You are right she is very kind and professional - she has been my office manager for awhile now. I am very lucky to have Rosi and rest of my team. They are always ready to help service and provide guidance for your insurance needs. Thanks again for your feedback, i will make sure to share with Rosi. David"
Profile photo of Al Young

Al Young

May 23, 2024

5  out of  5
rating by Al Young
"David IM’s office is better than calling a good friend for help. They are always professional, polite and very caring when it comes to your needs. They are very quick to call you back if you leave a message and always leave me completely satisfied with the service they provide. No one is better!!"
We responded:
"Man AL - thank you so much for the words and eating. I remember when i first met you back in 2012 when i opened my office. Thank you for trusting in me to be your State Farm agent and providing you with your insurance and financial needs. The team loves when you call and visit b/c you bring them treats but always smiling. Thanks again for being a customer for more than 10+ years. David"
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Fernando Gallardo

May 23, 2024

5  out of  5
rating by Fernando Gallardo
"Rosi, excellent."
We responded:
"Fernando muchas gracias for the rating and comment of Rosi. I will make sure to let her know of the review you sent. If there is anything else we can assist for your insurance or financial needs do not hesitate to reach out to us and Rosi. Thanks David"
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Mike Mutehart

May 22, 2024

5  out of  5
rating by Mike Mutehart
"The best agent around. Always answers the phone and always there to guide us through any and all insurance matters."
We responded:
"Thank you Mike for the 5 star rating and the comments. I still remember the first day we met when i opened my office back in 2012. It has been a pleasure serving your business and your daughters’s business. You are such a joy to my office. My team loves it when you come into the office. Thanks again for making my job easy. You are the best. David"
Profile photo of Freddy Jungo

Freddy Jungo

May 15, 2024

5  out of  5
rating by Freddy Jungo
"David was very friendly and welcoming as soon as we walked in. He gave us a little background about himself and asked us things about us so he could get to know us first. He then went on to ask us what kind of coverages we were looking for and gave us recommendations all while listening and understanding our wants and needs. David followed up after our appointment to make sure that we were satisfied with our selected coverage and make sure that everything was in order. David goes above and beyond for his clients and makes you feel like a family member. Thank you David for the attention and the service provided!"
We responded:
"Wow Freddy thank you so much for the kind words. I do take customer service ver seriously. I’ve been an agent for 12 years now but been with State Farm for over 20 years from working in claims and the Corporate office as a Public Affairs specialist. I believe my prior experience taught me the importance of making sure to deliver customer service but most importantly listening to my customers and understanding their needs. Thank you again for allowing me to service your family. If there is anything else you need do not hesitate to reach out to me. David"